When examining in at IAH, the staff members at the rear of the AA desk have been all chatting and discussing getaway. They seem annoyed that we experienced countless baggage. The additional do the job was acquiring inside their way. This was not just how I anticipated to get started on my vacation.
Your lack of reaction prompted me to cancel my vacation which I advised Every person to at American.. You should convey to me what I do future..
I realize that it may be a while in advance of USAIR and American software will probably be synched. But, there is not any reason behind your brokers being so disconnected.
I lately flew back again from Raleigh Durham to LA airport. It had been five hrs. Of distress for me To place up that has a crying 20 thirty day period old to the flight.
I am emailing this remark for you to make sure that AA may well superior have the capacity to encourage staff members being more courteous when points go Completely wrong.Purchaser service can make this kind of change for anyone using your service.
Had an internet based reservation set to go and when wanting to post it explained to me to get started on more than – I termed a consultant instantly and explained they might see the value I used to be quoted but when refreshed when up $120 – Tough to think that they'd not stand by what they could see on line – I wound up being forced to fork out the additional $one hundred twenty due to the fact I wanted People specific flights – once again not easy to think they might not stand beside the online value – quite pricey
Make sure you note, [American Airways does reserve the best to ask for birth records for passengers beneath the age of 2 many years].
Many of us realized from your travellers that were looking forward to our aircraft to arrive for his or her return to Miami that as we camped in Miami, they were returned to hotel rooms and presented with supper and breakfast at no cost! We be expecting compensation equal in benefit for housing and meals to you furnished on the passengers that experienced to stay in Roatan a result of the mechanical issues with our flight.
On April 15th, 2013 I gained a sign in the mail from you and was really let down when I opened the envelope to see the Verify prepared out was around one/4th the quantity I had originally official source submitted for reimbursement.
I referred to as am. air on 3/25/16 to request if with a return inter-nationwide flight if I could invest the night on the plane improve city, (in which we very first enter the United states of america prior to going on to finish the flight dwelling), to rest, and pick the struggle up the following day With all the same ticket to fly home. I’ve finished this prior to coming household from Europe with out a challenge. I also outlined that I was acquiring the tickets with my visa factors.
On arrival in Panama with flight AA959 one of several 2 luggages, a Roncato baggage, ( photos attached ) benefit €189 arrived damaged. I quickly went to the suitable Workplace In the airport, where the only real remark was that they handed me a « checking Short article Damage detect », which I enclose herewith. I expended the next day searching for a completely new luggage and attempting to get in touch along with your workplaces through the phone figures indicated on the mentioned document without, however, receiving any reply – the cellular phone is rarely answered and the line goes blank soon after quite a few minutes of ready, irrespective of which amount I dial. I Consequently proceed my travel and on my arrival in Miami airport for my return trip (flight AA2198 on March 24) I yet again seek to Make contact with your Office environment at the airport, but the only real information they could give me was to problem a grievance via your website, which I'm now undertaking. In addition to the above mentioned, I do have another – and doubtless extra really serious – complaint. At the time of my reservation I paid an additional $88 ($44 Each individual) for further comfort seats. To my surprise, the seats turned out to generally be the conventional – no extra – seats.
I'm sad to say I'm upset in American Airline’s handling of the make any difference. We by no means gained our bags until eventually late while in the working day on March 13th. So as to add insult to damage we were billed $25 for every bag by American Airlines for our return flight property Although we didn’t fork out to check our baggage on the way in which to the Virgin Islands.
I have generally been a faithful consumer to AA and don't feel any of your respective customers must be dealt with On this method!
Following reading through Many of these evaluations I am incredibly upset AA doesn't use new administration. I'd a dilemma with leaving our iPad on the airplane. After i went back towards the gate no person would go to the trouble to return to the airplane and check.